Parking services

24/7 availability + Help desk

All our parking facilities (PFs) and operational help desks are open 24/7. Customers can access and exit our PFs and those needing assistance use the call button at the payment machine or barrier.

Our help desks provide customers instant access to multi-lingual Parking Hosts who provide help and support with queries relating to the payment system or accessing or exiting the PF.

When needed, on-site employees and/or service technicians are dispatched.

Security

We use closed-circuit television (CCTV) for security purposes and for automatic number plate recognition (ANPR). Where we install cameras, we make it clear to people that they and their cars are on camera.

Sustainable mobility solutions

Mobility partners offering sustainable and shared mobility concepts are welcome in our PFs. Customers can easily find these providers by following directions indicated by the connected three-dot icon.

Popular sharing concepts include shared cars and car rental services, with easy access, collect and drop-off options, and more often than not electric vehicles.

Sharing concepts include micromobility concepts too, including bicycles, e-bikes and motor scooters.

All our parking facilities are at a walking distance from one or more points of interests (POIs). Nearby POIs are listed online per parking facility and often offer special parking deals too.

The number of parking facilities with EV charging points, and the number of EV CPs, are growing steadily. EV customers can top-up their battery for their onward journey. And, most of our EV charging points are powered with renewable energy.

Seamless parking services

The parking facilities in our operational portfolio are PaSS-enabled, granting customers access via their number plate (ANPR). These customers don't need to take a ticket or go to the payment machine before they leave.

Known customers access our parking facilities via their number plate. These customers also need to use the secure pedestrian access, so we provide a QR code in the parking app of their choice.

Many of our operational parking facilities allow customers to pre-book a parking space and this often means they can take advantage of parking deals. Pre-booking transforms search traffic into destination traffic, a win-win for the environment, society and the customer.

For fleet managers and office managers we have the Q-Park Business Portal available, allowing them to manage parking rights and parking access themselves. In a quick and easy way, ensuring insights in usage and availability of season tickets and welcoming their guests with a pre-paid and seamless parking solution nearby.