Health & Safety
Q-Park promotes the health and safety of customers and employees. We achieve this mainly by offering safe parking facilities, training employees and by creating a safe and healthy working environment.
Every year, we receive millions of visitors at all hours of the day. Unfortunately, it is inevitable that our employees will encounter aggressive or inappropriate behaviour. We do everything we can to ensure their wellbeing.
We offer conflict management training.
We have CCTV monitoring and direct links with the police if intervention is needed.
Parking Attendants who issue control fees wear a device to alert the police when needed.
Initiatives with bodycams are being evaluated.
We monitor and report on the number of incidents involving employees as well as the resulting lost days. By analysing the nature of incidents and their frequency we can put relevant prevention and training programmes in place to help our employees respond appropriately and cope with the consequences.
Results
The number of incidents reported fluctuates from year to year. Following the many acquisitions in 2025, the number of group-wide employees increased by 25%. A corresponding increase in the number of incidents reported was to be expected. Although the number of incidents reported has increased, the ratio of incidents per employee remains stable at around 5%.
However in 2025, the average number of lost days per incident increased to 22.5 (2024: 7.4). This is mainly due to a few long-term absences following psychosocial events related to customer aggression.
Chart 28 Average lost days per incident
Chart 29 Number of incidents and lost days
Please note that Health & Safety risk assessments are always the starting point for preventing avoidable incidents and lost days. We conduct different risk assessments for parking facilities, as well as for Parking Hosts and Parking Attendants who issue control fees. The assessments help us to prioritise relevant actions aimed at preventing and reducing risks. We inspect equipment, and employees receive relevant information, training and when needed, psychological support.